BUSINESS PROCESS MANAGEMENT (Workflows)

Puntocom represents EMC - Documentum, Inc. in Chile and Latin America. EMC - Documentum is leader worldwide in the EDMS system area and workflows for the documental process management and control.

In the organizations, the business processes are sustained in workflows. Through the workflows, those workers who have the company’s knowledge (knowledge workers) cooperate with their knowledge to the company.

All employees of a company constantly participates in workflows although these are only implicit and all of them take decisions and execute functions based on their knowledge and on documents. It is frequent that these employees spend a significant part of their time searching for the proper documents and ordering them after their usage, which is translated in a net waste of time. It is also frequent that simply the required information is not found so the flow is stopped and/or you keep on going without it with all the consequences imply in this action. If this happen in critical flows and/or with expensive employees, we are in front of a bad business process which makes loosing the efficiency and money of the organization.

Through collecting of business processes and documents methodologies, Puntocom provides expert consultancy for the electronic Workflow design and implementation which drastically reduce the process execution times being these suitable or highly structured. The electronic Workflow implementation also results in a decision making and in the development of better informed functions. Thus, the company increases its efficiency and, therefore, increases its intellectual capital.